Shipping policy

DELIVERY POLICY

  1. General Information

We'd like to provide you with some important details about our delivery process:

 

  1. Product Availability:

Please be aware that all orders are subject to product availability. If an item is unavailable when you place your order, we will promptly notify you and issue a refund using your original payment method.

 

  1. Multiple Shipments:

On occasion, we may need to split your order into multiple shipments for various reasons, including late stock arrivals, returns and exchanges, replacement of missing items, or the need to transport goods with different storage requirements in separate delivery vehicles. In such cases, your credit card statement may show multiple transaction postings if the order is modified after checkout and payment on our website.

 

  1. Delivery Location

Our products, available on our website and app, can be delivered to addresses within Dubai only  Currently, we are still working on our logistics to serve our customers in other Emirates, Abu Dhabi, Sharjah, Al Ain, and Ajman & Whole UAE. We serve specific areas within Dubai region listed in the address menu. Unfortunately, we do not offer delivery services beyond these areas currently.

 

  1. Estimated Delivery Time:

You will receive an estimated delivery time once you've placed your order. Please note that these delivery times are approximate and begin from the date of shipping, not the order placement date. They are intended as guidelines and are subject to order acceptance and approval.

 

Delivery Time We make every effort to deliver your order within one hour of the expected arrival time. However, there may be variations in the delivery date due to reaching our daily order limit or specific items in your order. In rare circumstances, we may deliver products separately.

 

  1. Delivery Instructions

For your convenience, you can provide special delivery instructions during the checkout process on our website.

     

    1. Damaged Items in Transport

    If you notice any damage to the packaging upon delivery, please contact our customer service immediately. We kindly request that you provide a photograph of the damaged product within 24 hours of receiving your order.

     

    1. Questions and Assistance

    If you have any questions or require assistance regarding the delivery process or your order, please do not hesitate to contact us at info@horeca-blue.com and for Whatsapp support and calls at + 971 55 799 4561 . We are here to assist you.